Sales
How to prompt a chat assistant (ChatGPT, Claude, Gemini) for prospecting, cold outreach, discovery, demos, proposals, negotiation, pipeline reviews and call practice when you have never sold for a living. Every full prompt here uses the skeleton from fundamentals, and the prompt chain takes one opportunity to a deal plan. Generating demand before sales is in marketing, early founder-led selling in startups, short persuasive emails in persuasive writing, and the theory of bargaining in game theory.
How experts think
| Expert habit | What it means | What it changes in your prompt |
|---|---|---|
| Sell the problem, not the product | buyers act on a costly problem they believe you can solve | ask for discovery questions before pitch copy |
| Qualify out early | a fast "no" is worth more than a slow "maybe"; time is the scarcest resource | ask the model to find reasons a deal is not real |
| Listen more than talk | discovery is where deals are won; the pitch only confirms it | ask for question plans, not monologues |
| Every meeting ends with a next step | a dated, agreed action, not "let's touch base" | ask for a close plan and next-step language |
| Map the buying process | in B2B several people decide, through steps you don't control | ask "who else, and what happens after yes?" |
| Multi-thread | a deal resting on one contact dies when they leave or go quiet | ask for a stakeholder map and messages per role |
| Pipeline is math | revenue = opportunities × win rate × deal size, over cycle time | give the numbers; ask for the gap |
| Honesty compounds | buyers talk; overpromising creates churn and refunds | ask the model to remove claims you can't back |
Vocabulary
| Term | What it means | Say it like |
|---|---|---|
| ICP (ideal customer profile) | the kind of account that gets the most value and buys most easily | "Write our ICP with disqualifiers." |
| Persona | a buyer role within the account: user, manager, economic buyer | "Write messaging for each persona in the buying group." |
| Prospect / lead | a person or account you might sell to / one that has shown interest or been identified | "Turn this list of leads into prioritized prospects." |
| Inbound / outbound | buyers come to you / you reach out first | "Write a follow-up for an inbound demo request." |
| SDR / BDR | sales or business development rep who books meetings | "Write the SDR talk track for booking a first call." |
| AE (account executive) | the rep who runs the deal to signature | "Prepare the AE for the handoff from the SDR." |
| CSM / AM | customer success manager / account manager, who keep and grow customers | "What should the CSM know before kickoff?" |
| Sequence (cadence) | a planned series of touches (emails, calls, social) over days | "Design a 12-day, 6-touch sequence." |
| Trigger event | a change that creates need: funding, new hire, new law, expansion | "Find trigger events that make this account likely to buy now." |
| Personalization | a first line or angle specific to the person, not a mail merge | "Write a first line based on this post they wrote." |
| Value proposition | who you help, with what outcome, versus what alternative | "Give the value prop for a CFO in 25 words." |
| Discovery call | a meeting to understand the buyer's situation, problem and process | "Plan a 30-minute discovery call agenda." |
| Qualification | deciding whether an opportunity is worth pursuing | "Qualify this deal with MEDDPICC and list the gaps." |
| BANT | budget, authority, need, timeline | "Which BANT element is weakest here?" |
| MEDDIC / MEDDPICC | a qualification checklist: metrics, economic buyer, decision criteria, decision process, (paper process), identify pain, champion, (competition) | "Score this deal on each MEDDPICC letter, with evidence." |
| SPIN | situation, problem, implication, need-payoff questions (Rackham) | "Write SPIN questions for this discovery call." |
| Challenger | selling by teaching an insight, tailoring it and taking control (Dixon and Adamson) | "Draft a commercial insight that reframes their problem." |
| Pain | a business problem with a cost the buyer cares about | "Quantify the pain in money or hours." |
| Champion | an insider with influence who wants you to win and sells for you | "Test whether this contact is a champion or just a coach." |
| Economic buyer | the person who can approve the spend | "Who is the economic buyer and have we met them?" |
| Decision criteria / process | what they'll judge on / the steps and people to a decision | "Write questions that uncover their decision process." |
| Paper process | legal, security review, procurement and signature steps | "List the paper process steps and their typical owners." |
| Objection | a stated reason not to proceed | "Handle the 'too expensive' objection without discounting." |
| Demo | showing the product solving their problem | "Script a tailored demo from these discovery notes." |
| POC / pilot | a limited trial with success criteria agreed up front | "Write POC success criteria the buyer signs off on." |
| Proposal | a document stating problem, solution, value, price and terms | "Draft a proposal that restates their goals in their words." |
| MSA / SOW / order form | master agreement / statement of work / the document listing what's bought | "Which terms usually live in the MSA vs. the order form?" |
| Mutual action plan (MAP) | a shared, dated plan of steps both sides take to a decision | "Build a mutual action plan back from their go-live date." |
| Pipeline | all open opportunities, by stage | "Review my pipeline and flag stalled deals." |
| Stage / exit criteria | a step in your sales process / what must be true to move past it | "Define exit criteria for each stage." |
| CRM | customer relationship management system: the record of accounts, contacts, deals | "List the CRM fields a rep must update after each call." |
| Forecast categories | commit (expect to close), best case (could close), pipeline (early) | "Which of these deals belong in commit, and why?" |
| Weighted pipeline | sum of deal values × stage probability | "Compute weighted pipeline from this table." |
| Win rate | won deals ÷ (won + lost) in a period | "What does a 20% win rate imply for pipeline needed?" |
| ACV / TCV / ARR | annual contract value / total contract value / annual recurring revenue | "Express this 3-year deal as ACV and TCV." |
| Sales cycle | time from opportunity creation to close | "Why is our sales cycle longer for this segment?" |
| Quota / attainment | a rep's target for a period / closed ÷ quota | "What pipeline does a $300k quota need at our win rate?" |
| Pipeline coverage | open pipeline ÷ remaining target for the period | "Is 2× coverage enough for next quarter?" |
| Anchoring | the first number mentioned pulls the final outcome toward it | "Where should we anchor, and how do we justify it?" |
| Concession | something you give up in a negotiation | "Plan our concessions and what we ask for each." |
| BATNA | best alternative to a negotiated agreement: what you do if no deal | "What is the buyer's BATNA, and ours?" |
| ZOPA | zone of possible agreement between both sides' walk-away points | "Estimate the ZOPA from what we know." |
| Account plan | a strategy for one important account: goals, stakeholders, opportunities | "Draft an account plan for our top customer." |
| Whitespace / expansion | products or teams at a customer not yet buying from you / growing an account | "Map the whitespace in this account." |
B2B and B2C basics
| B2B (selling to businesses) | B2C (selling to consumers) | |
|---|---|---|
| Who decides | a buying group: user, manager, finance, IT, legal, procurement | one person or a household |
| Cycle | days to many months | minutes to weeks |
| Deal size | larger; often contracts and renewals | smaller; one-off or subscription |
| What persuades | business case, risk reduction, peer proof, the champion's career | ease, trust, emotion, price, reviews |
| Typical motion | outbound, demos, proposals, negotiation | store, phone or chat sales, consultative selling for big purchases (cars, solar, insurance) |
| Paperwork | security review, procurement, contracts | consumer protection rules, cooling-off periods in some places |
| Prompt implication | give roles, process and the business metric | give the person's situation, worries and budget |
Prospecting and outbound
ICP and prospect lists
Start from the customers you already have: which ones got value fastest and paid most easily. Ask the model to turn that into an ICP with firmographics (industry, size, region, tech used), triggers (events that create need) and disqualifiers. A chat assistant can suggest where to find such accounts and how to tier them; it cannot reliably produce real names, emails or current job titles. Pull those from your CRM, a data provider or public sources, and verify them.
| Tier | Definition | Effort |
|---|---|---|
| Tier 1 | best fit and a live trigger | researched, fully personalized, multi-threaded |
| Tier 2 | good fit, no known trigger | personalized first line, role-based message |
| Tier 3 | possible fit | light touch, or nurture via marketing |
Sequences
EXAMPLE 12-DAY OUTBOUND SEQUENCE (adjust to your buyers)
Day 1 Email 1: trigger + problem + soft ask
Day 3 Call 1 (leave a 20-second voicemail referencing the email)
Day 4 Email 2: new angle or a short proof point, same thread
Day 7 Social touch: comment on or react to their post, no pitch
Day 8 Call 2
Day 10 Email 3: a relevant customer story or useful resource
Day 12 Email 4: polite close ("should I stop reaching out?")
Every touch adds something new. Stop on any reply or opt-out.Cold email anatomy
Subject: short and specific, not clickbait or fake "Re:"
e.g. "month-end at Hartley & Co"
Line 1 Why them, why now: a real trigger or observation
"Saw you're hiring two bookkeepers ahead of tax season."
Line 2 The problem, in their terms, with a cost
"Most firms your size lose 2-3 days a month to manual bank
reconciliation, right when new staff need training."
Line 3 Proof or insight (only what's true)
"Firms like [real customer] cut close from 6 days to 2."
Line 4 One low-friction, interest-based ask
"Worth a 15-minute look, or not a priority right now?"
Sign-off name, role, company, postal address, a way to opt out
Length usually 50-125 words; plain text; one link at mostDiscovery and qualification
The main frameworks
| Framework | What it is | Origin | Use it for | Limits |
|---|---|---|---|---|
| BANT | Budget, Authority, Need, Timeline | usually attributed to IBM | quick early qualification, inbound triage | buyers often have no budget until convinced; authority is spread across a group |
| MEDDIC | Metrics (the measurable gain), Economic buyer, Decision criteria, Decision process, Identify pain, Champion | developed at PTC in the 1990s; usually credited to Dick Dunkel and Jack Napoli | complex B2B deals; deal reviews and forecasting | a checklist, not a conversation; reps can fill boxes with guesses |
| MEDDICC / MEDDPICC | adds Competition; MEDDPICC also adds Paper process (legal, security, procurement, signature) | later extensions of MEDDIC | enterprise deals where paperwork and rivals sink close dates | more fields to keep honest |
| SPIN | four question types: Situation (facts), Problem (difficulties), Implication (consequences of the problem), Need-payoff (value of solving it) | Neil Rackham, SPIN Selling (1988), from Huthwaite's study of more than 35,000 sales calls | running discovery in larger sales | Rackham found too many situation questions hurt; the power is in implication and need-payoff questions |
| Challenger | reps who teach a commercial insight, tailor it to each stakeholder and take control of the sale | Matthew Dixon and Brent Adamson, The Challenger Sale (2011), from CEB research on thousands of reps | complex sales where buyers already know the basics | "take control" isn't aggression; the insight must be real and lead back to your strengths |
Dixon and Adamson sorted reps into five profiles (Hard Worker, Challenger, Relationship Builder, Lone Wolf, Reactive Problem Solver) and reported that Challengers were over-represented among star performers in complex sales, while pure Relationship Builders did worst. Treat frameworks as lenses: SPIN shapes the questions, MEDDPICC checks the deal, and Challenger shapes the message.
Discovery questions that work
| Goal | Question |
|---|---|
| Situation (keep few) | "Walk me through how month-end works today, from bank feeds to sign-off." |
| Problem | "Where does it slow down or go wrong?" |
| Implication | "When close slips, what does that do to client reporting, and to your weekends?" |
| Need-payoff | "If close took two days, what would you do with the time?" |
| Metrics | "How would you measure whether this worked?" |
| Decision process | "Once you decide you like it, what happens next, and who's involved?" |
| Economic buyer | "Who signs off on spend like this?" |
| Competition / status quo | "What else are you considering, including doing nothing?" |
| Timeline | "Is there a date that makes this urgent?" |
Objections, demos and proposals
Objection handling
A reliable pattern: acknowledge (show you heard it), clarify (ask what's behind it), respond (with evidence, an option or a trade-off), confirm (check it's resolved). Most objections are requests for information or for safety.
| Objection | What it often means | Response approach |
|---|---|---|
| "Too expensive" | value not yet clear, or budget owned by someone else | restate the cost of the problem; compare with the status quo; offer scope options, not a reflex discount |
| "We already use X" | switching cost and risk | ask what they'd change about X; reduce migration risk (import, pilot) |
| "Not a priority now" | no pain, or no trigger | find the cost of waiting; agree to a dated check-in |
| "Send me some info" | polite brush-off | ask what they'd look for in it, and book a follow-up to discuss |
| "I need to talk to my boss" | not the economic buyer | offer to help them make the case; ask to join that conversation |
| "Security / legal concerns" | real paper-process risk | send the security pack early; involve their reviewers |
Demos
Demo what discovery found, not every feature. Open by restating their goals and agreeing the agenda; show the two or three workflows that address their pain, in their terms (tell, show, tell: what you'll show, show it, what it means for them); pause for reactions; end with an agreed next step. A model can draft a demo script and a "what we heard" recap from your discovery notes.
Proposals
| Section | Content |
|---|---|
| Their situation and goals | in their own words from discovery |
| Proposed solution | scope, what's included and not |
| Value | the metrics they agreed matter, with your assumptions shown |
| Plan | implementation steps, owners and dates (a mutual action plan) |
| Investment | price, terms, options; no surprises |
| Proof | relevant customer stories, references (with permission) |
| Next steps | what they need to do to start, by when |
Pricing and negotiation
| Concept | What it means | In practice |
|---|---|---|
| Anchoring | the first credible number shapes the outcome (see the Program on Negotiation's explainer) | present list price and full scope first, with the reasoning |
| BATNA | your best alternative if this deal fails (Fisher and Ury, Getting to Yes) | improve yours (other deals in pipeline); estimate theirs (status quo, competitor) |
| Reservation price / walk-away | the worst terms you'll accept | decide it before the call, not during |
| ZOPA | the overlap between both sides' walk-away points | if there's none, no tactic will close the deal |
| Concessions | what you give up | trade, never give: "if you sign by the 30th, we can include onboarding" |
| Concession pattern | how you give | smaller each time, slower, and each one costs the buyer something |
| Interests vs. positions | why they want something vs. what they say they want (Getting to Yes) | "Why is that date important?" opens options a discount doesn't |
| Objective criteria | standards both sides accept: published prices, benchmarks | anchor on criteria, not willpower |
Common tradeable items: term length, payment timing, number of seats or users, scope, onboarding, support level, case study rights, start date. Discount authority and rules belong to your company: tell the model what they are.
Pipeline, CRM and forecasting
Stages with exit criteria
| Stage | Exit criteria (what must be true to move on) | Typical probability |
|---|---|---|
| 1. Qualified | ICP fit; a pain confirmed by the prospect; a next meeting booked | low (e.g. 10%) |
| 2. Discovery done | metrics, decision process and economic buyer identified | e.g. 20% |
| 3. Solution validated | demo or POC met agreed criteria; champion confirmed | e.g. 40% |
| 4. Proposal | proposal sent and reviewed with the economic buyer | e.g. 60% |
| 5. Negotiation / paper | verbal yes; legal, security and procurement in progress | e.g. 80% |
| Closed won / lost | signed, or a recorded loss reason | 100% / 0% |
Probabilities are placeholders: use your own historical conversion from each stage.
CRM hygiene
| Rule | Why |
|---|---|
| every open deal has a next step and a date | stalled deals hide otherwise |
| close dates move only with a reason | slipping dates are the best early warning |
| amounts reflect the current proposal | inflated amounts poison the forecast |
| contacts and roles are mapped (champion, economic buyer) | multi-threading is visible |
| lost deals get a real reason | you learn why you lose |
| notes after every call, same day | the record is the team's memory |
Forecasting
Common forecast categories (Salesforce's defaults are pipeline, best case, commit, closed and omitted): commit (you'd bet on it this period), best case (could close if things go right), pipeline (open but early), plus closed. Rep judgment, stage-weighted pipeline and historical conversion rates are three different forecasts; compare them. A model is useful here as a skeptical deal reviewer: give it the evidence for each deal and ask what's missing.
Sales metrics
| Metric | Formula | Example |
|---|---|---|
| Win rate | won ÷ (won + lost), for deals closed in the period | 12 ÷ (12 + 36) = 25% |
| ACV | annualized contract value (excluding one-time fees, by most definitions) | 3-year $90k deal → ACV $30k, TCV $90k |
| Sales cycle | average days from opportunity created to closed won | 64 days |
| Quota attainment | closed revenue ÷ quota | $270k ÷ $300k = 90% |
| Pipeline coverage | open pipeline for the period ÷ remaining target | $600k ÷ $200k = 3× |
| Coverage needed | roughly 1 ÷ win rate (if win rate is measured on the same pipeline) | 25% win rate → about 4× |
| Weighted pipeline | Σ deal value × stage probability | $100k × 0.6 + $50k × 0.2 = $70k |
| Sales velocity | opportunities × average deal size × win rate ÷ cycle length | 40 × $20k × 0.25 ÷ 60 days ≈ $3.3k/day |
"3× coverage" is a widely quoted rule of thumb, not a law: the right number depends on your win rate and how much pipeline is real.
Account planning
For a key customer or target account, an account plan answers: what are their business goals this year; who are the stakeholders (role, attitude to you, influence); where do you already deliver value (with evidence); where's the whitespace (teams, products, regions not yet buying); what are the risks (renewal date, unhappy users, a champion leaving); and what are the next three actions, with owners and dates.
STAKEHOLDER MAP (one row per person)
Name | Role | Influence (H/M/L) | Attitude (champion / supporter /
neutral / skeptic / blocker) | What they care about | Last contact |
Next actionEthics and compliance
| Rule | Why |
|---|---|
| no deceptive claims, fake urgency or invented references | it's dishonest, it creates churn, and deceptive practices can break consumer-protection law (in the US, the FTC Act) |
| no fake "Re:" or "Fwd:" subjects, no misleading sender names | CAN-SPAM prohibits deceptive headers and subject lines |
| identify yourself and offer an opt-out in commercial email | CAN-SPAM requires a clear opt-out, a valid postal address, and honoring opt-outs within 10 business days; it applies to B2B email too |
| respect consent rules where recipients are | EU and UK rules (GDPR, plus ePrivacy rules such as the UK's PECR) treat company and individual recipients differently; Canada's CASL generally requires consent |
| calls and texts have their own rules | e.g. US do-not-call and robocall/autodialer rules |
| tell people before recording or using an AI note-taker | consent rules for recording vary by state and country |
| don't paste confidential buyer data into tools your company hasn't approved | data protection and contract obligations |
Brief the model
Each input has a slot in the skeleton; the prompts below show them in place.
| Input | Slot | Why it matters | Example |
|---|---|---|---|
| What you sell, price and deal size | <context> | changes the motion entirely | "Bookkeeping software, $6k–$30k ACV, annual contracts." |
| ICP and buying group | <context> | messaging differs by role | "Firm owner decides; senior bookkeeper uses it; IT reviews security." |
| Why customers buy (real reasons) | <context> | stops invented value | "They buy to close month-end faster before tax season." |
| Proof you can use | <materials> | prevents fake case studies | "Hartley & Co approved as a reference; median close 6 → 2 days (survey, n=85)." |
| Competitors and status quo | <context> | objections come from here | "Alternatives: QuickBooks add-ons, spreadsheets, hiring." |
| Deal facts and evidence | <materials> | lets it qualify honestly | "Met the owner twice; no budget discussed; tax season deadline." |
| Prospect research you've verified | <materials> | personalization without invention | "They posted a job for 2 bookkeepers on 3 Nov." |
| Emails or scripts you like, and one you don't | <examples> | tone is easier to show than describe | "Two emails that got replies and one that didn't, each with why." |
| The deliverable and the decision it feeds | <task> | aims the whole answer | "A deal plan for Monday's pipeline review: keep investing or qualify out." |
| Your sales stages and rules | <requirements> | so advice fits your process | "Stages 1–5 as above; max discount 15% without approval." |
| Tone and channel | <requirements> | email vs. call vs. LinkedIn, formality | "Plain, peer-to-peer, no exclamation marks." |
| Compliance constraints | <requirements> | regulated claims, regions | "Recipients in the UK and Germany; no claims about tax outcomes." |
| What you want back | <output_format> | format and length | "4 emails under 100 words each, in a table." |
What to ask for
| Stage | Deliverables to ask for by name |
|---|---|
| Targeting | ICP with disqualifiers; persona sheets; trigger-event list; account tiering rules; research brief per account |
| Outbound | sequence plan; cold emails per persona; call opener and voicemail scripts; follow-ups; LinkedIn connection notes |
| Discovery | call agenda; SPIN question plan; qualification scorecard (BANT or MEDDPICC) with evidence; "what we heard" recap email |
| Solution | tailored demo script; POC success criteria; business case with stated assumptions; objection-handling sheet; battlecard vs. a competitor |
| Close | proposal; mutual action plan; negotiation plan (anchor, walk-away, BATNA, concession trades); security and procurement checklist |
| Manage | pipeline review with stalled-deal flags; forecast by category with evidence; win/loss analysis; account plan; stakeholder map |
| Practice | role-play as a skeptical buyer with hidden objections; scored call review from a transcript |
The prompt chain
Four prompts take one opportunity from scattered notes to a deal plan: account research, discovery questions for the next call, MEDDPICC gaps, outreach to the rest of the buying group and a proposal outline. Run stages 1–3 in one chat. Run stage 4 in a fresh chat, because a model reviewing its own draft shares its blind spots.
1. Interview
When you have a live opportunity and a pile of notes: the model asks what a sales manager would ask in a deal review.
<materials>
[paste what you have on the deal: CRM record, emails, call notes, and
the account's site, posts or job ads you have checked]
</materials>
<context>
I'm preparing a deal plan for one opportunity. I sell
[product and deal size, e.g. bookkeeping software, $6k–$30k ACV].
</context>
<task>
Interview me before writing anything. Ask the questions a sales
manager asks in a deal review, at most 10, grouped under: the
account, the people (MEDDPICC roles), the pain and its cost, their
buying and paper process, competition including the status quo, and
our offer and limits.
</task>
<output_format>
For each question: the question, one line on why it matters, and 2–3
typical answers (e.g. economic buyer: "met", "named but not met",
"unknown"). Where my materials already answer it, quote what you
found and ask me to confirm.
</output_format>
<process>
Ask all the questions in one message, then stop and wait for my
answers. Don't draft any part of the plan. Never invent names or
facts about the account: write [NEEDS SOURCE] where you'd need them.
</process>2. Options
Once you've answered: decide how to run the deal before the model writes the plan.
<task>
Using my answers, propose 2–4 materially different ways to run this
deal, for example: a champion-led business case, top-down through an
executive sponsor, a paid pilot with signed success criteria, or
qualifying out to nurture.
</task>
<output_format>
A table: Play | What it assumes | MEDDPICC gaps it closes | Effort
for us | Likely close date | Main risk. Then recommend one and say
what evidence would make you switch.
</output_format>
<process>
Base every row on what I told you; mark guesses [NEEDS SOURCE]. Stop
after the recommendation and wait for my choice.
</process>3. Produce
When you've picked a play: the full deal plan, built only on evidence you supplied.
<materials>
[paste your interview answers, the CRM record, call notes and the
account research you have verified]
</materials>
<context>
I sell [product and price, e.g. bookkeeping software, $6k–$30k ACV]
to [ICP, e.g. US accounting firms with 5–50 staff]. This
opportunity: [account, stage, amount, close date, e.g. Hartley & Co,
stage 2, $18k, 31 March]. The play we chose:
[play: champion-led | top-down via exec sponsor | paid pilot | nurture].
The plan is for me and my manager to review on Monday.
</context>
<examples>
[optional: paste 1–2 outreach emails of yours that got replies and 1
that didn't, each with a line on why]
</examples>
<task>
Write the deal plan for this opportunity: the document we use to
decide whether to keep investing in it and what to do this week.
</task>
<requirements>
- Five parts: account research summary; discovery questions for the
next call; MEDDPICC scorecard with gaps; outreach to stakeholders
we haven't reached; proposal outline.
- Score each MEDDPICC letter 0–2 only on evidence quoted from my
materials; mark everything else a gap.
- Discovery questions follow SPIN: few situation questions, most of
them implication and need-payoff; none leading.
- Outreach: one message per missing role, 50–100 words, one
interest-based ask, CAN-SPAM basics (honest subject, opt-out,
postal address placeholder).
- The proposal outline restates their goals in their words and
prices only within [pricing rules, e.g. list $24k, max 15% off].
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- Every score and claim traces to a line in <materials>.
- The economic buyer is named, or the plan says we haven't found them.
- Each gap has a question or action, an owner and a date.
- It gives at least one reason this deal might not be real.
- Outreach is about the reader's situation, not our product.
</quality_bar>
<output_format>
Markdown, under 900 words: a 3-line summary (forecast category and
why), then the five parts as headed sections. MEDDPICC as a table:
Letter | Score | Evidence | Gap | Next action | Owner | Date.
</output_format>
<process>
Ask me up to 3 questions first if anything missing would change your
answer; otherwise go on.
End with a list of the assumptions you made.
</process>4. Review
In a fresh chat, so the reviewer doesn't share the author's blind spots: paste the brief and the plan for a skeptical deal review.
This is a fresh chat. Review the deal plan below against the brief it
was written from. Don't rewrite it.
<materials>
<brief>
[paste the stage 3 prompt and its materials]
</brief>
<plan>
[paste the deal plan]
</plan>
</materials>
<task>
Run a deal review of the plan: is it honest enough to forecast from,
and what should be fixed first?
</task>
<requirements>
- Score 1–5, quoting the plan: evidence behind every MEDDPICC score;
economic buyer found or the gap admitted; paper process mapped;
champion tested, not assumed; close date tied to a date of the
buyer's own; every gap has a dated next step; outreach about the
reader and compliant.
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<output_format>
The score table; then the fixes ranked by how much each changes the
forecast, worst first; then the forecast category you'd give the deal
(commit, best case or pipeline) and why.
</output_format>
<process>
Don't rewrite the plan or draft new emails. End with a list of the
assumptions you made.
</process>Goals and loops
In an agent that runs commands and checks its own work, such as Claude Code, the Produce stage can run until it
measurably passes: /goal keeps starting turns until a condition holds, and /loop repeats a prompt or skill on
an interval. The checker reads only the conversation, so every condition below names a check whose output Claude
prints, the constraints that must survive, and a bound. How to write your own:
Goals and loops.
| Task | Completion condition |
|---|---|
| Outbound sequence | /goal every email in sequence.md is under 120 words, makes one ask, opens with a line that quotes a fact from accounts.csv, and ends with an opt-out (print a row per email); or stop after 8 turns |
| Pipeline hygiene | /goal python pipeline_check.py export.csv prints 0 open deals missing a next step, a close date or an amount; or stop after 10 turns |
| Proposal | /goal proposal.md has every section of the template and every number in it is traced to a cell in the business-case sheet (print the list); or stop after 8 turns |
Loops that fit: in a working session, /loop 1h to check for replies to your sequence (through your email MCP server) and draft answers for you to review. Never let a loop send.
What a checker can't judge: the relationship: tone with a specific buyer, timing, and whether to push. That's yours.
Prompt library
One entry per deliverable a rep produces, outside the deal plan above. Quick is the minimum that still works;
Full is the skeleton filled in. Prompts that pass judgment on your work carry Stage: review.
ICP and account tiers
Stage: produce · Use when: you're about to start outbound and don't know whom to target.
Quick
From these customers [paste: industry, size, region, tools, ACV, days
to close, renewed Y/N], infer our ICP: firmographics, trigger events,
buying-group roles and disqualifiers, plus 3 tiers. Label each point
SUPPORTED (by which rows) or GUESS.Full
<materials>
[paste 15–30 customers, best and worst, one row each: industry, size,
region, tools used, how they found us, days to close, ACV, renewed
Y/N, churn reason if any]
</materials>
<context>
We sell [product and price, e.g. bookkeeping software, $6k–$30k ACV].
We're about to start [motion: outbound | inbound follow-up | both]
with [team, e.g. one founder and one SDR], so we can work about
[capacity, e.g. 200 accounts a month].
</context>
<task>
Write our ICP (ideal customer profile) and the tiering rules an SDR
uses to decide how much effort each account gets.
</task>
<requirements>
- Firmographics, trigger events, buying-group roles (user, manager,
economic buyer, IT/security, procurement) and disqualifiers.
- Three tiers: fit plus a live trigger, fit only, possible fit, each
with the effort it gets.
- Base every point on the rows; where the data is thin, say so.
- Don't name real prospects, people or emails.
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- Each trait is common in the best customers and rare in the worst.
- Disqualifiers are as specific as the traits.
- Triggers are observable in public sources or our CRM.
- A rep could tier an account in under 2 minutes with these rules.
</quality_bar>
<output_format>
A one-paragraph ICP; a table: Trait | Evidence (row numbers) |
Confidence (high, medium, low); the tier rules as a table; 5 places
to find trigger events.
</output_format>
<process>
Ask me up to 3 questions first if anything missing would change your
answer; otherwise go on.
End with a list of the assumptions you made.
</process>Outbound sequence
Stage: produce · Use when: you're starting outreach to a new persona or segment.
Quick
Write a 4-email sequence to the
[persona: end user | manager | economic buyer | IT/security]
at [segment, e.g. 5–50-person accounting firms], on the trigger
[trigger, e.g. hiring two bookkeepers]. 50–100 words each, one ask,
no fake "Re:", an opt-out line. Mark claims I didn't give [NEEDS SOURCE].Full
<materials>
[paste the proof you may use (approved references, real results with
their source) and your verified research on this segment]
</materials>
<context>
We sell [product, e.g. bank-reconciliation software] to the
[persona: end user | manager | economic buyer | IT/security]
at [segment, e.g. 5–50-person accounting firms in the US Midwest].
The trigger we're writing on, e.g. "posted two bookkeeper jobs":
[trigger: hiring | funding | new law or deadline | new tool | expansion].
They cope today with
[status quo, e.g. manual reconciliation in spreadsheets].
</context>
<examples>
[paste 1–2 emails that got replies and 1 that didn't, each with a
line on why, e.g. "worked: first line about their hiring, a yes/no
ask"; "didn't: opened with our company, 180 words"]
</examples>
<task>
Write a 4-touch outbound email sequence, ending with a polite breakup
email, to book a first conversation.
</task>
<requirements>
- Each email 50–100 words, plain text, one ask, something new each.
- The ask:
[ask: "worth a look?" | the right person | OK to send a 2-min video];
never a calendar link in email 1.
- Subject under 6 words, no fake "Re:" or "Fwd:"; sign-off with name,
company, postal address placeholder and an opt-out line (CAN-SPAM).
- Recipients in [regions, e.g. US and UK]: flag anything that needs
consent under GDPR or PECR.
- Match the examples' tone and length, not their content.
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- The first line of every email is about them, not us.
- The problem is stated with a cost in their terms.
- Each email reads in 20 seconds and has exactly one ask.
- The breakup email closes politely, without guilt or fake urgency.
</quality_bar>
<output_format>
A table: Day | Subject | Body | What's new in this touch. Then 3
alternative first lines for email 1.
</output_format>
<process>
Ask me up to 3 questions first if anything missing would change your
answer; otherwise go on.
End with a list of the assumptions you made and the facts about the
prospects I must verify before sending.
</process>Call recap email
Stage: produce · Use when: a discovery call just ended and you want to lock in what was said and the next step.
Quick
From these call notes [paste], write a "what we heard" recap under
150 words: their goals and problems in their words, the metrics they
named, what we agreed, the next step with date and owners, and one
question to confirm. Nothing that wasn't said; mark gaps [NEEDS SOURCE].Full
<materials>
[paste the call notes, or the transcript if everyone agreed to
recording, and the CRM record]
</materials>
<context>
This was a [call: first discovery | second discovery | demo | pricing]
call with [attendees and roles, e.g. Dana, owner; Sam, senior
bookkeeper]. The email goes to everyone who attended; Sam will forward
it to [someone absent, e.g. their IT contractor].
</context>
<examples>
[paste a recap you liked and one you didn't, each with why, e.g.
"liked: their words in quotes, one next step"; "didn't: a feature
list and three links"]
</examples>
<task>
Write the "what we heard" recap email that confirms our understanding
and locks in the next step.
</task>
<requirements>
- Their goals, problems and metrics in their own words, quoted where
the notes quote them.
- The agreed next step with a date and an owner on each side.
- One question that tests something we're unsure of.
- Under 150 words; no new claims, features or pricing.
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- Every statement traces to the notes.
- The buyer could forward it internally without editing.
- The next step is dated and agreed, not "let me know your thoughts".
- It's about them: "we" appears at most twice.
</quality_bar>
<output_format>
Subject line, then the email. Below it, for the CRM, one line per
MEDDPICC letter with what this call added.
</output_format>
<process>
Go straight to the draft; the notes are everything you get.
End with a list of the assumptions you made.
</process>Business case for the champion
Stage: produce · Use when: your champion has to sell the purchase internally to the economic buyer.
Quick
From these discovery notes [paste, with their numbers], write a
one-page business case my champion can forward to
[economic buyer, e.g. the managing partner]: problem and its cost,
solution, gains in a conservative and an expected case, cost, payback,
risks. Show the arithmetic and label every assumption.Full
<materials>
[paste discovery notes with the numbers they gave you (hours, staff
costs, error rates), our price quote and any approved customer
results]
</materials>
<context>
My champion is [name and role, e.g. Sam, senior bookkeeper]. The
reader is [economic buyer, e.g. Dana, the owner], who reads the first
paragraph and the numbers table, nothing else. They decide by
[decision date, e.g. 15 January], comparing us with
[alternative: status quo | a competitor | hiring | building in-house].
</context>
<examples>
[optional: paste a business case format their company uses, or one
that won another deal, with what made it work]
</examples>
<task>
Write a one-page business case for the purchase, in the champion's
voice, that the economic buyer can approve or reject.
</task>
<requirements>
- Problem and its annual cost, computed from their numbers only.
- A conservative and an expected case, with payback in months each.
- Cost includes our price, their staff time to implement and the
cost of switching.
- Risks and how we reduce them (pilot, data import, exit terms).
- Show every calculation; label inputs THEIRS, OURS or ASSUMED.
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- The conservative case alone justifies the decision, or the page
says it doesn't.
- No benefit is counted twice (hours saved and hires avoided).
- The first paragraph states the ask, the cost and the payback.
- It compares with the alternative, not with doing nothing at no cost.
</quality_bar>
<output_format>
One page: a 3-sentence summary; a numbers table (Line | Conservative
| Expected | Source); risks; the decision needed and its date.
</output_format>
<process>
Ask me up to 3 questions first if anything missing would change your
answer; otherwise go on.
End with a list of the assumptions you made.
</process>Negotiation plan
Stage: produce · Use when: a pricing or contract conversation is coming and the buyer wants a discount.
Quick
Plan my negotiation: [deal, e.g. 12 seats, $24k/year, 1 year]; they
asked for [ask, e.g. 25% off]; my limits [limits, e.g. max 15% off,
1-year minimum]. Give both BATNAs, my anchor and walk-away, the ZOPA,
and 3 "if you…, then we…" trades. Check: nothing given without a trade.Full
<materials>
[paste the proposal, their emails asking for changes, and our pricing
and discount rules]
</materials>
<context>
Deal: [deal, e.g. 12 seats, $24k a year, 1-year term]. They asked
for [ask, e.g. 25% off and quarterly payment]. Their likely BATNA:
[their BATNA: status quo | a competitor | hiring | building in-house],
plus what we know about it. Ours: [our position, e.g. quarter ends in
3 weeks, pipeline at 2x coverage]. They've told us they value
[what they value, e.g. going live before tax season].
</context>
<task>
Write my plan for the negotiation call, using BATNA and ZOPA and the
interest-based method of Getting to Yes.
</task>
<requirements>
- My BATNA and their likely BATNA; my opening anchor and the reasoning
for it; my walk-away; an estimated ZOPA, or a statement that there
isn't one.
- Concessions as "if you…, then we…" trades, smaller each time, from:
term, payment timing, seats, scope, onboarding, support level,
case-study rights, start date.
- Questions that uncover the interest behind each of their asks.
- Stay within [discount authority, e.g. 15% without approval].
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- Every concession is traded, none given away.
- The walk-away is a number, set before the call.
- The anchor rests on objective criteria, not willpower.
- The call ends with a dated next step either way.
</quality_bar>
<output_format>
One page: a BATNA and ZOPA table, the concession ladder as a numbered
list, 5 questions, 3 lines to hold price, and the closing next step.
</output_format>
<process>
Ask me up to 3 questions first if anything missing would change your
answer; otherwise go on.
End with a list of the assumptions you made.
</process>Pipeline and forecast review
Stage: review · Use when: it's forecast day and you're not sure which deals are real.
Quick
Pipeline export: [paste: deal, amount, stage, close date, last
activity, next step, champion Y/N, economic buyer met Y/N]. Flag deals
with no next step, no activity in 14 days, close dates moved twice, or
late stage without an economic buyer. Compute weighted pipeline and
coverage against [target, e.g. $200k], in code or shown formulas.Full
<materials>
[paste the pipeline export as CSV: deal, amount, stage, close date,
number of close-date changes, last activity date, next step, champion
Y/N, economic buyer met Y/N, rep's forecast category]
</materials>
<context>
The quarter ends [date, e.g. 31 March] with [target left, e.g. $200k]
to close. Win rate over the last 4 quarters: [win rate, e.g. 25%].
Stage probabilities: [probabilities, e.g. 10/20/40/60/80% for stages
1–5]. The review is for [reader, e.g. the founder, who decides on a
hire from this forecast].
</context>
<task>
Review the pipeline and give me a forecast I can defend: which deals
are real this quarter, and what to do about the rest.
</task>
<requirements>
- Flag deals with no next step, no activity in 14 days, a close date
moved more than once, or stage 4+ without the economic buyer met.
- Compute weighted pipeline and coverage (open pipeline ÷ target), and
compare coverage with what our win rate implies (about 1 ÷ win rate).
- A suggested category per deal (commit, best case, pipeline) with the
reason, and one action per flagged deal.
- Compute in code or show every formula; no sums in your head.
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- Totals recompute from the CSV.
- No deal is in commit without a met economic buyer and a dated next
step.
- Three forecasts are compared: rep judgment, stage-weighted and
win-rate based.
- The gap to target is a number, with what would close it.
</quality_bar>
<output_format>
A summary line (target, commit, best case, gap); a deal table (Deal |
Amount | Stage | Flags | Suggested category | Action); the
three-forecast comparison.
</output_format>
<process>
Go straight to the review; ask only if the CSV lacks a column you
need.
End with a list of the assumptions you made.
</process>Call review from a transcript
Stage: review · Use when: a recorded call just ended and you want to know what you missed before the next one.
Quick
Here is a call transcript (everyone agreed to recording): [paste].
Score my discovery against SPIN and MEDDPICC: questions I asked vs.
should have asked, talk-to-listen ratio, each objection and how I
handled it. Quote my exact lines; don't invent any.Full
<materials>
[paste the transcript; everyone on the call agreed to recording]
</materials>
<context>
This was a [call: first discovery | second discovery | demo | pricing]
call. My goal going in: [goal, e.g. find the economic buyer and the
cost of a slow close]. I'm new to sales and want blunt feedback.
</context>
<task>
Review my call technique: what we learned, what I missed, and what to
change on the next call. Don't write the follow-up email.
</task>
<requirements>
- Classify my questions by SPIN type (situation, problem, implication,
need-payoff) and as open or closed.
- Map what we learned to each MEDDPICC letter and list the gaps.
- Estimate the talk-to-listen ratio and mark where I talked too long.
- For each objection: did I acknowledge, clarify, respond with
evidence and confirm?
- Quote my lines exactly. Never invent numbers, names, quotes or
sources: write [NEEDS SOURCE] where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- Every judgment quotes the line it rests on.
- Fixes are ranked by effect on the deal, not by how often they occur.
- The 3 questions I should have asked are specific to this buyer.
- Praise appears only where it names something to repeat.
</quality_bar>
<output_format>
A scorecard (Criterion | Score 1–5 | Evidence quote); the top 3 fixes,
worst first; 3 questions for the next call.
</output_format>
<process>
Go straight to the review.
End with a list of the assumptions you made about the buyer.
</process>Buyer role-play
Stage: review · Use when: an important call is coming and you want to rehearse against a buyer who doesn't make it easy, then be scored.
Quick
Role-play [buyer, e.g. the owner of a 6-person bookkeeping firm] who
uses [status quo, e.g. spreadsheets], in this style:
[style: busy and blunt | friendly but noncommittal | technical skeptic].
Hide a budget limit, a deadline and a second decision-maker; reveal
each only to a good question. At STOP, score me, quoting my lines.Full
<materials>
[paste what you know about the real buyer and account, so the
role-play is realistic]
</materials>
<context>
I have a [call: first discovery | second discovery | demo | pricing]
call with [buyer, e.g. the owner of a 6-person bookkeeping firm] on
[date, e.g. Thursday]. I sell [product and price, e.g.
reconciliation software, $24k a year].
</context>
<task>
Play this buyer so I can practice, then score my performance. Start
in character with a one-line greeting and wait for me.
</task>
<requirements>
- Style:
[style: busy and blunt | friendly but noncommittal | technical skeptic];
push back on vague claims.
- Make up and hide 4 facts I must uncover: the budget situation, a
real deadline, another decision-maker, a bad past vendor experience.
Reveal each only in answer to a good open question.
- Raise at least 3 objections (price, status quo, timing, risk, "send
me some info") at natural moments.
- Stay in character until I type STOP.
- When scoring, quote only lines I typed, and never invent facts about
my product: write [NEEDS SOURCE] where you'd need them.
</requirements>
<quality_bar>
Before answering, check your draft against:
- Objections are realistic for this role and this price.
- Hidden facts don't leak to weak or leading questions.
- Each score ties to a line I actually typed.
- Each missed fact comes with the question that would have found it.
</quality_bar>
<output_format>
In character: short spoken replies, 1–3 sentences. After STOP: a
table (Skill | Score 1–5 | Best line | Worst line) for discovery
questions, listening, objection handling, quantifying value and
securing a next step; then the hidden facts and which I found.
</output_format>
<process>
After STOP, end with a list of the assumptions you made about the
buyer.
</process>Worked example
Weak prompt
Write a cold email to sell our software to accounting firms.What's wrong
- No reader: "accounting firms" isn't a person, and the owner, the bookkeeper and IT each read a different email.
- No reason to write now, so the model invents a trigger or writes a generic pitch.
- No proof supplied, so it makes some up ("trusted by thousands of firms").
- No length, channel or ask, so you get 200 words of features ending in "hop on a call".
- Nothing on compliance: no opt-out, no postal address, maybe a fake "Re:".
Strong prompt
<materials>
Verified research: they posted two bookkeeper job ads on 3 November
(their careers page). Proof I may use: Hartley & Co, an approved
reference, cut month-end close from 6 days to 2; 300 firms use us.
</materials>
<context>
I sell bank-reconciliation software to small accounting firms. This
email goes to the owner of a 6-person bookkeeping firm in Ohio, who
reads email on a phone between clients. Today they reconcile by hand
in spreadsheets, and month-end close takes about 6 days.
</context>
<examples>
Got replies: "Saw you're hiring ahead of tax season. Is month-end
still eating a week?" (about them, one cost, a yes/no question).
Didn't: a 180-word email that opened "We are a leading provider of…".
</examples>
<task>
Write a cold email that earns a reply and opens a first conversation.
</task>
<requirements>
- 60–90 words, plain text, no links, no exclamation marks.
- Subject under 6 words; no fake "Re:".
- One interest-based ask: worth a 15-minute look, or not a priority.
- End with name, title, company, a postal address placeholder and an
opt-out line.
- Never invent numbers, names, quotes or sources: write [NEEDS SOURCE]
where support is missing.
</requirements>
<quality_bar>
Before answering, check your draft against:
- The first line is about them, from the verified research only.
- The problem has a cost in their terms.
- Every claim appears in <materials> or <context>.
- It reads in 20 seconds and has exactly one ask.
</quality_bar>
<output_format>
Two versions: A leads with the hiring trigger, B with the Hartley &
Co story. For each: subject line, body, word count.
</output_format>
<process>
Go straight to the drafts.
End with a list of the assumptions you made and what I must
double-check before sending.
</process>What came back
Illustrative, abridged:
A
Subject: month-end with two new hires
Hi [first name], saw you're hiring two bookkeepers, and congrats on
the new Columbus office. Training new staff while close takes about
6 days is a hard combination. Hartley & Co, a firm like yours, cut
their close from 6 days to 2.
Worth a 15-minute look, or not a priority right now?
[name], [title], [company] · [postal address]
Not relevant? Reply "no" and I won't write again.
(63 words)
B
Subject: 6 days to 2
Hi [first name], Hartley & Co used to spend 6 days closing each
month. Now it takes 2. With two bookkeepers about to join you...
(71 words)
Assumptions: tax season is your busiest period; the owner reads
this inbox. Double-check: the job ads are still live.How an expert judged it
Against the quality bar:
- First line about them: A opens on their hiring, from the verified research. B opens on another firm: weaker with a stranger, but a fair test.
- Cost in their terms: both tie the 6-day close to training new staff. Good.
- Every claim in the brief: fails. "Congrats on the new Columbus office" appears nowhere in the materials or the context. The model invented a personalization detail and left it off the assumptions list. If there is no Columbus office, the owner reads it as a mail merge from someone who didn't look, and deletes it. Invented "personal" details are the most common flaw in model-written outreach, which is why the quality bar asks for this check.
- Readable in 20 seconds, one ask: 63 and 71 words, one interest-based ask, an opt-out and an honest subject line.
Verdict: send A without the Columbus clause, and test B against it.
The follow-up
Remove "congrats on the new Columbus office" from A: it isn't in
<materials> or <context>. Then check every clause of both versions
against those two slots, list any other detail that came from
neither, and mark it [NEEDS SOURCE]. Keep everything else unchanged.Judge the output
| Criterion | Good | Red flag |
|---|---|---|
| About the buyer | first lines are about their situation, not your company | "We are a leading provider of…" |
| Specific and true | every claim and name is one you supplied and can back | invented stats, customers or "studies show" |
| Short, one ask | readable in 20 seconds; one easy reply | three paragraphs, a calendar link and a PDF |
| Questions over pitch | discovery plans are mostly open questions about the past and the present | leading or yes/no questions; pitching early |
| Qualifies honestly | flags unknowns and risks | every deal looks great |
| Next step | a dated, agreed action | "let me know your thoughts" |
| Negotiation discipline | trades, not gifts; walk-away set beforehand | discounting before value is clear |
| Compliant | opt-out, honest subject and sender, no deceptive urgency | fake "Re:", hidden identity, pressure tactics |
The same checks are built into the <quality_bar> of every full prompt on this sheet, so the model applies them
before you see the draft; you still apply them after.
Follow-up critique prompts:
Read this email as the busy owner it's sent to. What would make you
delete it in 3 seconds? Rewrite to fix that, keeping under 90 words.
Remove every sentence in this email that's about us rather than them.
What's left? Rebuild from that.
Here is my qualification of this deal. Argue that it will NOT close
this quarter. What evidence would change your mind?
Score my discovery questions: open vs. closed, past vs. hypothetical,
leading vs. neutral. Rewrite the 3 weakest.Pitfalls
| Pitfall | Why it hurts | Fix |
|---|---|---|
| Letting the model invent prospect facts | wrong names, titles or "recent news" destroy credibility | give verified research; ask it to mark assumptions |
| Mass-producing "personalized" spam | low replies, spam complaints, damaged domain | fewer, better emails to a tiered list |
| Pitching in discovery | you learn nothing and sound like everyone | SPIN question plans; pitch only at the end |
| Single-threading | deal dies when the contact goes quiet | stakeholder map; messages per role |
| Happy ears | treating politeness as buying intent | qualify with evidence; ask the model to argue the deal is dead |
| Discounting to close | trains buyers to wait; erodes margin | trade concessions; anchor on value |
| CRM as an afterthought | forecast is fiction | next step and date on every deal, same-day notes |
| Over-trusting frameworks | boxes filled with guesses | require quoted evidence for every element |
| Ignoring compliance | fines, blocklisting, reputational harm | opt-outs, honest headers, consent where required; check local law |
| Fake urgency or pressure | short-term close, long-term churn and refunds | real deadlines tied to the buyer's own dates |
References
- Neil Rackham and Huthwaite International, SPIN Selling (opens in a new tab): situation, problem, implication and need-payoff questions, from research on more than 35,000 sales calls; book: SPIN Selling (McGraw-Hill, 1988)
- Matthew Dixon and Brent Adamson, The Challenger Sale (opens in a new tab) (Portfolio, 2011): teach, tailor, take control; the five rep profiles
- MEDDICC, MEDDPICC sales methodology (opens in a new tab): the qualification elements as used today
- MEDDICC, Who created MEDDIC? (opens in a new tab): the PTC origin story
- HubSpot, "How I use BANT to qualify prospects" (opens in a new tab): BANT with examples and its limits
- HubSpot, Sales pipelines walkthrough (opens in a new tab): stages, metrics and pipeline management
- Roger Fisher, William Ury and Bruce Patton, Getting to Yes (opens in a new tab) (Penguin, 3rd ed. 2011): interests vs. positions, objective criteria, BATNA
- Program on Negotiation, "What is BATNA?" (opens in a new tab): finding and using your best alternative
- Program on Negotiation, "What is Anchoring in Negotiation?" (opens in a new tab): first offers and how to counter them
- Predictable Revenue (opens in a new tab): Aaron Ross's outbound model and the SDR/AE split (book: Aaron Ross and Marylou Tyler, Predictable Revenue, 2011)
- Salesforce Trailhead, Configure sales forecasting in Salesforce (opens in a new tab): forecast categories and how CRM forecasts roll up
- FTC, CAN-SPAM Act: A Compliance Guide for Business (opens in a new tab): US commercial email rules, including B2B
- ICO, Direct marketing and privacy and electronic communications (opens in a new tab): UK rules for marketing email and calls
- GDPR legal text (opens in a new tab): the EU General Data Protection Regulation, article by article